Clerkenwell Green Privacy Policy
Clerkenwell Green is a trading name on behalf of Benugo Limited (“Benugo”).
We are committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Policy carefully as it contains important information on:
- the personal data we collect about you;
- how we look after your personal data when you visit our website (regardless of where you visit from);
- with whom your personal data might be shared; and
- your privacy rights and how the law protects you.
Who we are
Clerkenwell Green (and therefore ultimately Benugo) is the controller and responsible for your personal data (collectively referred to as “Clerkenwell Green”, “we”, “us” or “our” in this Privacy Policy).
Personal data which we collect
Personal data provided by you
We collect personal data about you when you:
- book an event with us
- make an enquiry / contact us through our website
- sign up to receive our newsletter
- apply for a job with us
The personal data collected in the above manner may include your:
- full name
- postal address
- email address
- telephone number
- event details
- contact and marketing preferences
- payment details
- venues which you are interested in
- CV, cover letter and other application details
- other information freely provided to us via the text boxes within the forms on our website.
Personal data provided by third parties or other sources
We may receive information about you from other sources such as event booking providers (where you can contact them about an event that we may be able to provide for you). We may also receive information about you from the Benugo marketing platform (run for us by Alchemetrics Limited) if you are or have been a customer of other Benugo services. For more information on the personal data collected by Benugo from its other services, please see the Benugo privacy policy available at http://www.benugo.com/privacy-policy. In either instance, we will add this information to the information we already hold about you in order to help us improve how we provide our services to you.
Special categories of personal data
The only special category of personal data that we may collect from time to time is health information. For example, we may ask you to provide us with allergen or mobility/access information in connection with an event, so that we can cater appropriately for you and allow us to facilitate appropriate access to any premises where we are operating. We will only collect your special category personal data with your explicit consent.
We do not ask for any special category of personal data to be disclosed to us as part of your job application.
Personal data about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data
- receive on his/her behalf any data protection notices
- give consent to the processing of their special category personal data (if relevant).
How we use your personal data
Overview
We collect information about you so that we can:
- manage any enquiries you make with us
- manage your event bookings and ensure that we can provide you with a personalised and memorable experience
- review any job applications you submit to us
- conduct research, statistical analysis and behavioral analysis of Clerkenwell Green customer generally involves; carry out customer profiling and analyse purchasing behavior and preferences in order to target our services to specific customers and ensure that we are providing the best service to our customers
- detect and prevent fraud
- notify you of any changes to our website or to our services that may affect you
- improve our services
Marketing
We would like to send you information by email about our products, services and special offers which may be of interest to you.
We will only send you marketing messages when you subscribe to our newsletter on our website or tick the relevant consent box when you provide us with your personal data. If you have consented to receive such marketing from us, you can opt-out at any time by using the unsubscribe function on each of our emails or by contacting us on the contact details provided later in this Privacy Policy.
When we might share your personal data with third parties
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment card information. We want to earn and maintain your trust, and we believe this is essential in order to do that.
As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:
- service providers that help us to run our business, such as our marketing platform provider who records your Benugo customer profile and marketing preferences and sends our email communications to you, website hosting providers and our website developers
- professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it
- law enforcement agencies in connection with any investigation to help prevent unlawful activity
- third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Policy.
How we ask for consent
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing directly to our newsletter via the footer on our website, when we will ask you to click on submit). By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Policy).
How we keep your personal data secure
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place.
All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.
In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
- access to personal data is strictly restricted to those employees who need to access this information as part of their role;
- we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall; and
To make sure that these measures are suitable, we run vulnerability tests regularly. Audits to identify areas of weakness and non-compliance are also routinely scheduled.
How long do we keep your personal data
We shall only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Policy.
Transfers of your personal data out of the EEA
All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”). If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Policy accordingly.
When you link to one of our social media sites or to our website developer’s website via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy policy carefully.
Your rights
The right to access the information we hold about you
At any point, you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within one month.
The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.
The right to object to the processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security, we may need to verify your identity before we process your instructions above.
Cookies and tracking
Use of cookies
A cookie is a small text file that is placed onto your device when you access our website. We use cookies on this website to:
- recognise you whenever you visit this website;
- obtain information about your preferences, online movements and use of the website;
- carry out research and statistical analysis to help improve our content, products, and services and to help us better understand our customer requirements and interests; and
- make your online experience more efficient and enjoyable.
In most cases, we will need your consent in order to use cookies on this website. The exception is where the cookie is essential for this website to operate properly. Please see the “Description of Cookies” paragraph for more information on the cookies being used for this website.
Consent to cookies
We will only use analytics cookies if you click on “I agree to all cookies” via the cookie banner that appears when you visit our website. Once you have accepted the use of all cookies, an essential cookie will work to remember your decision and this means that you won’t be asked to accept the use of cookies again for 30 days until that essential cookie expires. If you change your mind at any time about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.
Description of cookies
The below provides some information on the cookies which we use on our website:
Analytics cookies
- _ga: Google Analytics. This helps us count how many people visit the website by tracking if you’ve visited before. Expires: 2 years
- _gat_UA-4425175-56: Google Analytics. This is used to throttle request rate. Expires: 1 min
- _gid: Google Analytics. This is used to distinguish users. Expires: 24 hours
Essential cookies
- GDPRConsent: This controls the appearance of the cookies consent banner and remembers your decision on whether analytics cookies can be used. Expires: 30 days
Turning off cookies
If you do not want to accept any cookies, you can also change your browser settings so that cookies are not accepted. If you do this, you will not lose any functionality of the website but you will see our cookie banner every time you visit the website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies
Take care when linking to our social media sites or other third party sites
Our website provides links to our website developer and to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these social media sites or provided to our website developer will be used, please read the relevant sites’ privacy notice carefully.
Contacting us
If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:
- phone us on: 0207 242 3726
- email us at: marketing@benugo.com
- write to us at: Benugo, 8/9 Angel Gate, Courtyard Village, City Road, EC1V 2PT
- contact us using our “Get in touch” page on the website.
You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk.
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.
This Privacy Notice was last updated on 9 July 2019.